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bw:license_assistance [2023/03/16 10:02]
wgates [Trial License Period] 		bw:license_assistance [2025/05/08 13:42] (current)
afernandes [Bizweaver New Licensing Assistance]
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-=====Bizweaver Licensing Assistance=====+=====Bizweaver Old Licensing Assistance=====
  
 The following are explanations for various situations that may arise with regard to the access and use of Bizweaver, the status of the license/maintenance or subscription contract, and the steps you can take to resolve the issue. The following are explanations for various situations that may arise with regard to the access and use of Bizweaver, the status of the license/maintenance or subscription contract, and the steps you can take to resolve the issue.
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 During the 30-day trial license period, this message will be presented when you open Bizweaver: During the 30-day trial license period, this message will be presented when you open Bizweaver:
  
- +{{:bw:trial_license_-_during_period.jpg?400|}}
-{{ :bw:trial.png?400 |}}+
  
  
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 When the 30-day trial period has ended, this message will be presented when you open Bizweaver: When the 30-day trial period has ended, this message will be presented when you open Bizweaver:
  
-[screenshot]+{{:bw:trial_license_-_after_period.jpg?400|}}
  
 If you have paid your license fee, you will be able to stop this message from appearing and activate your full license by taking these steps: If you have paid your license fee, you will be able to stop this message from appearing and activate your full license by taking these steps:
Line 39: Line 38:
  
  
-====Maintenance or Subscription Expiration====+====Maintenance Expiration====
  
 ===When You Open and Use Bizweaver=== ===When You Open and Use Bizweaver===
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 If you have not renewed your annual maintenance or subscription contract by paying the associated fee, this message will be presented when you open Bizweaver: If you have not renewed your annual maintenance or subscription contract by paying the associated fee, this message will be presented when you open Bizweaver:
  
-[screenshot]+{{:bw:maintenance_expired_-_running_same_version.jpg?400|}}
  
 This message will appear once every 14 days until you renew your contract. This message will appear once every 14 days until you renew your contract.
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-[screenshot]+{{:bw:maintenance_expired_-_installing_later_version.jpg?400|}}
  
 You still own a perpetual license to use Bizweaver but as the message states, you will not be eligible for upgrades or support. Clicking OK closes Bizweaver. You still own a perpetual license to use Bizweaver but as the message states, you will not be eligible for upgrades or support. Clicking OK closes Bizweaver.
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 It's extremely rare but it is possible that Bizweaver may not be able to connect to the license server in order to validate the license key. When this happens, this message will be presented: It's extremely rare but it is possible that Bizweaver may not be able to connect to the license server in order to validate the license key. When this happens, this message will be presented:
  
-[screenshot]+{{:bw:server_unavail_-_during_14_days.jpg?400|}}
  
 The cause for this is likely to be an internet connection problem.  The cause for this is likely to be an internet connection problem. 
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 If the connection problem persists for more than 14 days, this message will be presented: If the connection problem persists for more than 14 days, this message will be presented:
  
-[screenshot]+{{:bw:server_unavail_-_after_14_days.jpg?400|}}
  
 In this case, you will still be able to retry the license check (ie test the connection), but you will be unable to use Bizweaver. We prevent use because otherwise, a company could continue to get value from using Bizweaver in perpetuity without an internet connection. It's also highly unlikely that an internet connection problem would go unresolved for more than 14 days. In this case, you will still be able to retry the license check (ie test the connection), but you will be unable to use Bizweaver. We prevent use because otherwise, a company could continue to get value from using Bizweaver in perpetuity without an internet connection. It's also highly unlikely that an internet connection problem would go unresolved for more than 14 days.
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   - Enter your SAP Business One Installation ID as a valid license key   - Enter your SAP Business One Installation ID as a valid license key
   - Click Retrieve License   - Click Retrieve License
 +
 +=====Bizweaver New Licensing Assistance=====
 +Bizweaver now supports a subscription license model. This outlines how subscription licenses behave across various states—active, expired, and disconnected—along with corresponding in-app messages.
 +
 +====Key Characteristics of Subscription Licensing====
 +  - Time-limited license with fixed contract dates.
 +  - Includes access to all product updates during the active subscription period.
 +  - 14-day grace period begins once the license expires.
 +  - Requires periodic online validation with the license server.
 +  - If grace period is exceeded or server checks fail, access will be restricted.
 +
 +====License Active and Valid====
 +No user message is shown. The software functions normally.
 +
 +====License Server Unavailable (within 14 day grace period)====
 +If Bizweaver is unable to contact the license server, but the grace period is still valid:
 +{{:bw2:license-server-unavailable-1.jpg?400|}}
 +
 +====License Server Unavailable (after 14 day grace period)====
 +If Bizweaver cannot connect to the license server and the grace period has elapsed:
 +{{:bw2:license-server-unavailable-2.jpg?400|}}
 +
 +====Subscription Expired - Grace Period Active====
 +If the subscription contract end date has passed but the user is within the 14-day grace period:
 +{{:bw2:subscription_expired_-_grace_period_active.jpg?400|}}
 +
 +====Subscription Expired - Grace Period Expired====
 +If both the subscription end date and the 14-day grace period have passed:
 +{{:bw2:subscription_expired-grace_period_expired.jpg?400|}}
  
bw/license_assistance.1678975367.txt.gz · Last modified: 2023/03/16 10:02 by wgates

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