The following are explanations for various situations that may arise with regard to the access and use of Bizweaver, the status of the license/maintenance or subscription contract, and the steps you can take to resolve the issue.

During the 30-day trial license period, this message will be presented when you open Bizweaver:

If you have paid your license fee you will be able to stop this message from appearing and activate your full license by taking these steps:

1. Click 'Activate license' to open the License Detail tab in the Bizweaver Settings
2. Enter your SAP Business One Installation ID as a valid license key
3. Click Retrieve License

This synchronizes Bizweaver with the remote license server which was updated when your payment was received. From this point forward as long as the SAP Installation ID entered under Settings matches the one on the remote license server you'll be able to open and use Bizweaver.

When the 30-day trial period has ended, this message will be presented when you open Bizweaver:

If you have paid your license fee, you will be able to stop this message from appearing and activate your full license by taking these steps:

1. Click 'Activate license' to open the License Detail tab in the Bizweaver Settings
2. Enter your SAP Business One Installation ID as a valid license key
3. Click Retrieve License

This synchronizes Bizweaver with the remote license server which was updated when your payment was received. From this point forward as long as the SAP Installation ID entered under Settings matches the one on the remote license server you'll be able to open and use Bizweaver.

If you have not paid your license fee, you will not be able to use Bizweaver beyond having access to the License Detail tab.

If you have not renewed your annual maintenance or subscription contract by paying the associated fee, this message will be presented when you open Bizweaver:

This message will appear once every 14 days until you renew your contract.

You still own a perpetual license to use Bizweaver and can continue to use it, but as the message states, you will not be eligible for upgrades or support.

If you have paid the maintenance or subscription fee and you're still seeing this message, it's probably because your SAP Installation ID has been updated in Third Wave's records and on the license server but not in Bizweaver. You can stop the message from appearing by taking these steps:

1. Click 'Reactivate license' to open the License Detail tab in the Bizweaver Settings
2. Enter your SAP Business One Installation ID as a valid license key
3. Click Retrieve License

If you have not paid the annual maintenance fee but would like to, you can take any of these steps:

• Let your system administrator know
• Remit payment to Third Wave to resume product maintenance and support
• Submit a support ticket on the Third Wave support portal https://portal.twbs.com

If you have not renewed your annual maintenance or subscription contract by paying the associated fee, and you're attempting to upgrade to or install a version of Bizweaver that is later than the one you're running, this message will be presented:

You still own a perpetual license to use Bizweaver but as the message states, you will not be eligible for upgrades or support. Clicking OK closes Bizweaver.

If you have paid the maintenance or subscription fee and you're still seeing this message, it's probably because your SAP Installation ID has been updated in Third Wave's records and on the license server but not in Bizweaver. You can stop the message from appearing by taking these steps:

1. Click 'Reactivate license' to open the License Detail tab in the Bizweaver Settings
2. Enter your SAP Business One Installation ID as a valid license key
3. Click Retrieve License

If you have not paid the annual maintenance fee but would like to, you can take any of these steps:

• Let your system administrator know
• Remit payment to Third Wave to resume product maintenance and support
• Submit a support ticket on the Third Wave support portal https://portal.twbs.com

It's extremely rare but it is possible that Bizweaver may not be able to connect to the license server in order to validate the license key. When this happens, this message will be presented:

The cause for this is likely to be an internet connection problem.

You will still be able to use Bizweaver.

You can take these steps to try to reconnect:

1. Click 'Retry license check' to open the License Detail tab in the Bizweaver Settings
2. Enter your SAP Business One Installation ID as a valid license key
3. Click Retrieve License

If the connection problem persists for more than 14 days, this message will be presented:

In this case, you will still be able to retry the license check (ie test the connection), but you will be unable to use Bizweaver. We prevent use because otherwise, a company could continue to get value from using Bizweaver in perpetuity without an internet connection. It's also highly unlikely that an internet connection problem would go unresolved for more than 14 days.

You will always be able to take these steps to try to reconnect:

1. Click 'Retry license check' to open the License Detail tab in the Bizweaver Settings
2. Enter your SAP Business One Installation ID as a valid license key
3. Click Retrieve License

Bizweaver now supports a subscription license model. This outlines how subscription licenses behave across various states—active, expired, and disconnected—along with corresponding in-app messages.

1. Time-limited license with fixed contract dates.
2. Includes access to all product updates during the active subscription period.
3. 14-day grace period begins once the license expires.
4. Requires periodic online validation with the license server.
5. If grace period is exceeded or server checks fail, access will be restricted.

No user message is shown. The software functions normally.

If Bizweaver is unable to contact the license server, but the grace period is still valid:

If Bizweaver cannot connect to the license server and the grace period has elapsed:

If the subscription contract end date has passed but the user is within the 14-day grace period:

If both the subscription end date and the 14-day grace period have passed: