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--- cc:cc_how_to [2023/05/31 14:29]
dtucker [Multiple Card Authorization IP Settlement]
+++ cc:cc_how_to [2023/07/10 16:54] (current)
dtucker [How To Process An Unlinked Credit Refund]
@@ Line 1685: / Line 1685: @@
 ===== How To Authorize Refunds for Credit Memos =====
-The TWBS Credit Card Processing application will facilitate the authorization of refunds for Credit Memos to accommodate the following scenarios.
+In order to process a refund to a credit card in the TWBS Credit Card Processing application, you must process the transaction through the Credit Memo document.
-Warning - The TWBS Credit Card Processing application should only be used for refunding documents set to use the SAP® Business One defined system currency code.
+<WRAP center round info>
+Credit Memo functionality is always active and does not need to be enabled on the **<color #22b14c>Credit Card Configuration</color>** screen.
+</WRAP>
 {{:app/image44.jpeg?786}}
-===== How To Authorize Refunds for Credit Memos Linked to Invoices =====
+===== How To Process A Linked Credit Refund from A/R Invoice Charge =====
-Warning - The TWBS Credit Card Processing application should only be used for refunding documents set to use the SAP® Business One defined system currency code.
+  * Click the SAP menu option titled **<color #22b14c>A/R Credit Memo</color>** under the **<color #22b14c>Sales-A/R</color>** menu to load the **<color #22b14c>A/R Credit Memo</color>** screen.
+  * Create a Credit Memo for the customer of the A/R Invoice for which you want to process the refund.
+<WRAP center round info>
+The TWBS Credit Card processing application will **not** validate that the items or service on the Credit Memo match the line items from the originating A/R Invoice.
+</WRAP>
-Click the SAP menu option titled A/R Credit Memo under the Sales - A/R menu to load the appropriate marketing document screen.
+<WRAP center round important>
-Enter the information for the Credit Memo.
+The document total of the Credit Memo **cannot** exceed the amount that was originally charged on the A/R Invoice. Any attempts to refund more than the original charge amount will be rejected by the gateway.
+</WRAP>
+<WRAP center round important>
+The Authorize.Net gateway will not allow the processing of a linked credit on the same day the original funds were captured. Attempts to do so will be rejected and the error message "No valid referenced transactions found." will be returned. Once the settlement goes through overnight processing, the refund transaction can then be processed successfully.
+</WRAP>
-Enter the document number for the A/R Invoice you want to link the Credit Memo to in the Originating CC Invoice user defined field.
+  * Enter the document number for the A/R Invoice you want to link the Credit Memo to in the **<color #00a2e8>Originating CC Invoice</color>** user defined field.
-Click the Add button.
-Note - In order for the card information from the originating Invoice to be transferred to the Credit Memo, the originating Invoice cannot be in Open status. If the originating Invoice is in Open status, the information will not be transferred.
+{{ :cc:TWBS_CC_CM_UDF_Inv.jpg?nolink&800 |}}
+<WRAP center round important>
+In order for the card information from the originating Invoice to be transferred to the Credit Memo, the user defined field **must** be populated with the A/R Invoice document number **before** being added to the system. If this is not done, the updating of the user defined field will not create the link. The credit memo should be cancelled and a new one created with the user defined field value populated at time of add.
+</WRAP>
---------------------------------------------------------------------------------
+<WRAP center round important>
+In order for the card information from the originating Invoice to be transferred to the Credit Memo, the originating A/R Invoice cannot be in Open status. If the originating Invoice is in Open status, the information will not be transferred.
+</WRAP>
-Click the SAP menu option for  Batch Processing under the Banking -> Incoming Payments -> TWBS Credit Card Processing menus to load the Batch Processing screen.
+  * Click the **<color #22b14c>Add and View</color>** button.
-Click the Unsettled Authorizations tab.
-Select the Credit Memo to be processed using the checkbox and click the Choose Card button.
+  * To view the linked transaction information, click the **<color #22b14c>Batch Processing</color>** menu option under the **<color #22b14c>Banking</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>Incoming Payments</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>TWBS Credit Card Processing</color>** menu groups to load the Batch Processing screen.
-Select the credit card associated with the Business Partner that you want to use for the authorization. Highlight the row and click the OK button.
+{{ :cc:TWBS_CC_CM_batch_Inv.jpg?nolink&800 |}}
-The data for the selected credit card will be populated to the Batch Processing line fields.
-Clicking the Process button credits the funds to the card with the payment provider and creates the Incoming Payment for the document.
+  * The information on the line for the Credit Memo (including the transaction ID #, the authorization code, and more) will be the values from the originating Invoice transaction.
+  * Select the Credit Memo line and click the **<color #22b14c>Process</color>** button to transmit the refund request to the gateway.
 {{:app/image44.jpeg?786}}
-===== How To Authorize Refunds for Unlinked Credit Memos =====
+===== How To Process A Linked Credit Refund from A/R Down Payment Invoice Charge =====
-Warning - The TWBS Credit Card Processing application should only be used for refunding documents set to use the SAP® Business One defined system currency code.
+  * Click the SAP menu option titled **<color #22b14c>A/R Credit Memo</color>** under the **<color #22b14c>Sales-A/R</color>** menu to load the **<color #22b14c>A/R Credit Memo</color>** screen.
+  * Create a Credit Memo for the customer of the A/R Down Payment Invoice for which you want to process the refund.
+<WRAP center round info>
+The TWBS Credit Card processing application will **not** validate that the items or service on the Credit Memo match the line items from the originating A/R Down Payment Invoice.
+</WRAP>
-Note - In order to process Credit Memos that are not linked to A/R Invoices, the option for Process Credits Not Linked to an Invoice  must be selected on the Credit Card Processing configuration screen.
+<WRAP center round important>
+The document total of the Credit Memo **cannot** exceed the amount that was originally charged on the A/R Down Payment Invoice. Any attempts to refund more than the original charge amount will be rejected by the gateway.
+</WRAP>
+<WRAP center round important>
+The Authorize.Net gateway will not allow the processing of a linked credit on the same day the original funds were captured. Attempts to do so will be rejected and the error message "No valid referenced transactions found." will be returned. Once the settlement goes through overnight processing, the refund transaction can then be processed successfully.
+</WRAP>
-Click the SAP menu option titled A/R Credit Memo under the Sales - A/R menu to load the appropriate marketing document screen.
+  * Enter the document number for the A/R Down Payment Invoice you want to link the Credit Memo to in the **<color #00a2e8>Originating DPI #</color>** user defined field.
-Enter the information for the Credit Memo.
+{{ :cc:TWBS_CC_CM_UDF_DPI.jpg?nolink&800 |}}
-Click the Add button.
+<WRAP center round important>
+In order for the card information from the originating A/R Down Payment Invoice to be transferred to the Credit Memo, the user defined field **must** be populated with the A/R Down Payment Invoice document number **before** being added to the system. If this is not done, the updating of the user defined field will not create the link. The credit memo should be cancelled and a new one created with the user defined field value populated at time of add.
+</WRAP>
---------------------------------------------------------------------------------
+<WRAP center round important>
+In order for the card information from the originating Invoice to be transferred to the Credit Memo, the originating A/R Down Payment Invoice cannot be in Open status. If the originating A/R Down Payment Invoice is in Open status, the information will not be transferred.
+</WRAP>
-Click the SAP menu option for  Batch Processing under the Banking -> Incoming Payments -> TWBS Credit Card Processing menus to load the Batch Processing screen.
+  * Click the **<color #22b14c>Add and View</color>** button.
-Click the Unsettled Authorizations tab.
-Select the Credit Memo to be processed using the checkbox and click the Choose Card button.
+  * To view the linked transaction information, click the **<color #22b14c>Batch Processing</color>** menu option under the **<color #22b14c>Banking</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>Incoming Payments</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>TWBS Credit Card Processing</color>** menu groups to load the Batch Processing screen.
-Select the credit card associated with the Business Partner that you want to use for the authorization. Highlight the row and click the OK button.
+{{ :cc:TWBS_CC_CM_batch_DPI.jpg?nolink&800 |}}
-The data for the selected credit card will be populated to the Batch Processing line fields.
-Clicking the Process button credits the funds to the card with the payment provider and creates the Incoming Payment for the document.
+  * The information on the line for the Credit Memo (including the transaction ID #, the authorization code, and more) will be the values from the originating A/R Down Payment Invoice transaction.
+  * Select the Credit Memo line and click the **<color #22b14c>Process</color>** button to transmit the refund request to the gateway.
+{{:app/image44.jpeg?786}}
+===== How To Process An Unlinked Credit Refund =====
+<WRAP center round important>
+In order to process Credit Memos that are not linked to another document, the checkbox option for **<color #00a2e8>Process Credits Not Linked to an Invoice</color>** must be selected on the **<color #22b14c>Credit Card Configuration</color>** screen.</WRAP>
+  * Click the SAP menu option titled **<color #22b14c>A/R Credit Memo</color>** under the **<color #22b14c>Sales-A/R</color>** menu to load the **<color #22b14c>A/R Credit Memo</color>** screen.
+  * Create a Credit Memo for the customer for which you want to process the refund.
+<WRAP center round info>
+The document total of the Credit Memo will be the amount of the refund transmitted to the gateway.
+</WRAP>
+  * Click the **<color #22b14c>Add and View</color>** button.
+  * Click the **<color #22b14c>Batch Processing</color>** menu option under the **<color #22b14c>Banking</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>Incoming Payments</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>TWBS Credit Card Processing</color>** menu groups to load the Batch Processing screen.
+{{ :cc:TWBS_CC_CM_batch_unlink.jpg?nolink&800 |}}
+  * The information for the default credit card will be automatically loaded on the line for the Credit Memo. The user has the ability to select the credit memo and then choose another card for the BP on the CC gateway account selected on the credit memo.
+  * Select the Credit Memo line and click the **<color #22b14c>Process</color>** button to transmit the refund request to the gateway.
 {{:app/image44.jpeg?786}}
@@ Line 1835: / Line 1886: @@
 Selection of a document with a single authorization and settlement of the authorization with the payment provider during the creation of the Incoming Payment in SAP® Business One.
---------------------------------------------------------------------------------
+  * Click the SAP menu option titled Incoming Payments under the Banking a Incoming Payments menus to launch the SAP® Business One Incoming Payments screen.
+  * Enter the code for the Business Partner for the transaction.
+  * Select the document for which you want to create the Incoming Payment.
-Click the SAP menu option titled Incoming Payments under the Banking a Incoming Payments menus to launch the SAP® Business One Incoming Payments screen.
+<WRAP center round info>
-Enter the code for the Business Partner for the transaction.
+Documents using the Payment Terms code defined on the TWBS Credit Card Processing configuration screen can only be processed one at a time through the Incoming Payments screen.
-Select the document for which you want to create the Incoming Payment.
+</WRAP>
-Note - Documents using the Payment Terms code defined on the TWBS Credit Card Processing configuration screen can only be processed one at a time through the Incoming Payments screen.
+<WRAP center round important>
+Selecting multiple documents not set to the Credit Card Processing Payment Terms code for a combined Incoming Payment will correctly capture the funds for the documents and disperse them in the SAP® Business One system. However, the application transaction and log tables will not reflect the distribution between the documents. It is recommended that you process one document at a time.
+</WRAP>
-Warning - Selecting multiple documents not set to the Credit Card Processing Payment Terms code for a combined Incoming Payment will correctly capture the funds for the documents and disperse them in the SAP® Business One system. However, the application transaction and log tables will not reflect the distribution between the documents. It is recommended that you process one document at a time.
+  * Click the Payment Means icon  from the SAP icons bar above.
+  * Click the Credit Card tab if it isn't the selection when the Payment Means screen loads.
+  * If an authorization processed through the TWBS Credit Card Processing application exists, the button will be disabled and the authorization information will be populated in the fields on the Payment Means screen.
+  * If an authorization processed through the TWBS Credit Card Processing application does not exist, the Choose Credit Cards button will be enabled.
+  * Click the Choose Credit Cards button to launch the following screen which lists the credit cards associated with the selected Business Partner so that a card may be selected for the authorization.
+  * Select the credit card associated with the Business Partner that you want to use for the authorization. Highlight the row and click the OK button.
-Click the Payment Means icon  from the SAP icons bar above.
+<WRAP center round important>
-Click the Credit Card tab if it isn't the selection when the Payment Means screen loads.
+The TWBS Credit Card Processing application will only support the SAP® Business One Payment Means screen to directly charge a single credit card in a document transaction. Support for multiple card transactions is only for prior authorization settlements.
+</WRAP>
+  * The data for the selected credit card will be populated to the Payment Means screen fields.
+  * Verify the amount in the Amount Due field.
+  * Click the OK button on the Payment Means screen.
-If an authorization processed through the TWBS Credit Card Processing application exists, the button will be disabled and the authorization information will be populated in the fields on the Payment Means screen.
+<WRAP center round important>
+Once the OK button on the Payment Means screen has been clicked, existing authorizations will be settled or new authorizations will be completed. Failure to complete the Incoming Payment will not cancel or void these authorizations.
+</WRAP>
-If an authorization processed through the TWBS Credit Card Processing application does not exist, the Choose Credit Cards button will be enabled.
-Click the Choose Credit Cards button to launch the following screen which lists the credit cards associated with the selected Business Partner so that a card may be selected for the authorization.
-Select the credit card associated with the Business Partner that you want to use for the authorization. Highlight the row and click the OK button.
-Warning - The TWBS Credit Card Processing application will only support the SAP® Business One Payment Means screen to directly charge a single credit card in a document transaction. Support for multiple card transactions is only for prior authorization settlements.
-The data for the selected credit card will be populated to the Payment Means screen fields.
-Verify the amount in the Amount Due field.
-Click the OK button on the Payment Means screen.
-Warning - Once the OK button on the Payment Means screen has been clicked, existing authorizations will be settled or new authorizations will be completed. Failure to complete the Incoming Payment will not cancel or void these authorizations.
-Click the Continue button on the SAP system message prompt.
-Click the Continue button on the SAP system message prompt.
-Click the Add button on the Incoming Payment screen to complete the creation of the Incoming Payment.
+  * Click the Continue button on the SAP system message prompt.
+  * Click the Continue button on the SAP system message prompt.
+  * Click the Add button on the Incoming Payment screen to complete the creation of the Incoming Payment.
 {{:app/image44.jpeg?786}}

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