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--- cc:cc_how_to [2023/07/10 14:06]
dtucker [How To Authorize Refunds for Credit Memos Linked to Invoices]
+++ cc:cc_how_to [2023/07/10 16:54] (current)
dtucker [How To Process An Unlinked Credit Refund]
@@ Line 1685: / Line 1685: @@
 ===== How To Authorize Refunds for Credit Memos =====
-The TWBS Credit Card Processing application will facilitate the authorization of refunds for Credit Memos to accommodate the following scenarios.
+In order to process a refund to a credit card in the TWBS Credit Card Processing application, you must process the transaction through the Credit Memo document.
-Warning - The TWBS Credit Card Processing application should only be used for refunding documents set to use the SAP® Business One defined system currency code.
+<WRAP center round info>
+Credit Memo functionality is always active and does not need to be enabled on the **<color #22b14c>Credit Card Configuration</color>** screen.
+</WRAP>
 {{:app/image44.jpeg?786}}
-===== How To Process Linked Credit Refund from A/R Invoice Charge =====
+===== How To Process A Linked Credit Refund from A/R Invoice Charge =====
-Warning - The TWBS Credit Card Processing application should only be used for refunding documents set to use the SAP® Business One defined system currency code.
+  * Click the SAP menu option titled **<color #22b14c>A/R Credit Memo</color>** under the **<color #22b14c>Sales-A/R</color>** menu to load the **<color #22b14c>A/R Credit Memo</color>** screen.
+  * Create a Credit Memo for the customer of the A/R Invoice for which you want to process the refund.
+<WRAP center round info>
+The TWBS Credit Card processing application will **not** validate that the items or service on the Credit Memo match the line items from the originating A/R Invoice.
+</WRAP>
-Click the SAP menu option titled A/R Credit Memo under the Sales - A/R menu to load the appropriate marketing document screen.
+<WRAP center round important>
-Enter the information for the Credit Memo.
+The document total of the Credit Memo **cannot** exceed the amount that was originally charged on the A/R Invoice. Any attempts to refund more than the original charge amount will be rejected by the gateway.
+</WRAP>
+<WRAP center round important>
+The Authorize.Net gateway will not allow the processing of a linked credit on the same day the original funds were captured. Attempts to do so will be rejected and the error message "No valid referenced transactions found." will be returned. Once the settlement goes through overnight processing, the refund transaction can then be processed successfully.
+</WRAP>
-Enter the document number for the A/R Invoice you want to link the Credit Memo to in the Originating CC Invoice user defined field.
+  * Enter the document number for the A/R Invoice you want to link the Credit Memo to in the **<color #00a2e8>Originating CC Invoice</color>** user defined field.
-Click the Add button.
-Note - In order for the card information from the originating Invoice to be transferred to the Credit Memo, the originating Invoice cannot be in Open status. If the originating Invoice is in Open status, the information will not be transferred.
+{{ :cc:TWBS_CC_CM_UDF_Inv.jpg?nolink&800 |}}
+<WRAP center round important>
+In order for the card information from the originating Invoice to be transferred to the Credit Memo, the user defined field **must** be populated with the A/R Invoice document number **before** being added to the system. If this is not done, the updating of the user defined field will not create the link. The credit memo should be cancelled and a new one created with the user defined field value populated at time of add.
+</WRAP>
---------------------------------------------------------------------------------
+<WRAP center round important>
+In order for the card information from the originating Invoice to be transferred to the Credit Memo, the originating A/R Invoice cannot be in Open status. If the originating Invoice is in Open status, the information will not be transferred.
+</WRAP>
-Click the SAP menu option for  Batch Processing under the Banking -> Incoming Payments -> TWBS Credit Card Processing menus to load the Batch Processing screen.
+  * Click the **<color #22b14c>Add and View</color>** button.
-Click the Unsettled Authorizations tab.
-Select the Credit Memo to be processed using the checkbox and click the Choose Card button.
+  * To view the linked transaction information, click the **<color #22b14c>Batch Processing</color>** menu option under the **<color #22b14c>Banking</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>Incoming Payments</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>TWBS Credit Card Processing</color>** menu groups to load the Batch Processing screen.
-Select the credit card associated with the Business Partner that you want to use for the authorization. Highlight the row and click the OK button.
+{{ :cc:TWBS_CC_CM_batch_Inv.jpg?nolink&800 |}}
-The data for the selected credit card will be populated to the Batch Processing line fields.
-Clicking the Process button credits the funds to the card with the payment provider and creates the Incoming Payment for the document.
+  * The information on the line for the Credit Memo (including the transaction ID #, the authorization code, and more) will be the values from the originating Invoice transaction.
+  * Select the Credit Memo line and click the **<color #22b14c>Process</color>** button to transmit the refund request to the gateway.
 {{:app/image44.jpeg?786}}
-===== How To Process Linked Credit Refund from A/R Down Payment Invoice Charge =====
+===== How To Process A Linked Credit Refund from A/R Down Payment Invoice Charge =====
-Warning - The TWBS Credit Card Processing application should only be used for refunding documents set to use the SAP® Business One defined system currency code.
+  * Click the SAP menu option titled **<color #22b14c>A/R Credit Memo</color>** under the **<color #22b14c>Sales-A/R</color>** menu to load the **<color #22b14c>A/R Credit Memo</color>** screen.
+  * Create a Credit Memo for the customer of the A/R Down Payment Invoice for which you want to process the refund.
+<WRAP center round info>
+The TWBS Credit Card processing application will **not** validate that the items or service on the Credit Memo match the line items from the originating A/R Down Payment Invoice.
+</WRAP>
-Click the SAP menu option titled A/R Credit Memo under the Sales - A/R menu to load the appropriate marketing document screen.
+<WRAP center round important>
-Enter the information for the Credit Memo.
+The document total of the Credit Memo **cannot** exceed the amount that was originally charged on the A/R Down Payment Invoice. Any attempts to refund more than the original charge amount will be rejected by the gateway.
+</WRAP>
+<WRAP center round important>
+The Authorize.Net gateway will not allow the processing of a linked credit on the same day the original funds were captured. Attempts to do so will be rejected and the error message "No valid referenced transactions found." will be returned. Once the settlement goes through overnight processing, the refund transaction can then be processed successfully.
+</WRAP>
-Enter the document number for the A/R Invoice you want to link the Credit Memo to in the Originating CC Invoice user defined field.
+  * Enter the document number for the A/R Down Payment Invoice you want to link the Credit Memo to in the **<color #00a2e8>Originating DPI #</color>** user defined field.
-Click the Add button.
-Note - In order for the card information from the originating Invoice to be transferred to the Credit Memo, the originating Invoice cannot be in Open status. If the originating Invoice is in Open status, the information will not be transferred.
+{{ :cc:TWBS_CC_CM_UDF_DPI.jpg?nolink&800 |}}
+<WRAP center round important>
+In order for the card information from the originating A/R Down Payment Invoice to be transferred to the Credit Memo, the user defined field **must** be populated with the A/R Down Payment Invoice document number **before** being added to the system. If this is not done, the updating of the user defined field will not create the link. The credit memo should be cancelled and a new one created with the user defined field value populated at time of add.
+</WRAP>
---------------------------------------------------------------------------------
+<WRAP center round important>
+In order for the card information from the originating Invoice to be transferred to the Credit Memo, the originating A/R Down Payment Invoice cannot be in Open status. If the originating A/R Down Payment Invoice is in Open status, the information will not be transferred.
+</WRAP>
-Click the SAP menu option for  Batch Processing under the Banking -> Incoming Payments -> TWBS Credit Card Processing menus to load the Batch Processing screen.
+  * Click the **<color #22b14c>Add and View</color>** button.
-Click the Unsettled Authorizations tab.
-Select the Credit Memo to be processed using the checkbox and click the Choose Card button.
+  * To view the linked transaction information, click the **<color #22b14c>Batch Processing</color>** menu option under the **<color #22b14c>Banking</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>Incoming Payments</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>TWBS Credit Card Processing</color>** menu groups to load the Batch Processing screen.
-Select the credit card associated with the Business Partner that you want to use for the authorization. Highlight the row and click the OK button.
+{{ :cc:TWBS_CC_CM_batch_DPI.jpg?nolink&800 |}}
-The data for the selected credit card will be populated to the Batch Processing line fields.
-Clicking the Process button credits the funds to the card with the payment provider and creates the Incoming Payment for the document.
+  * The information on the line for the Credit Memo (including the transaction ID #, the authorization code, and more) will be the values from the originating A/R Down Payment Invoice transaction.
+  * Select the Credit Memo line and click the **<color #22b14c>Process</color>** button to transmit the refund request to the gateway.
 {{:app/image44.jpeg?786}}
-===== How To Authorize Refunds for Unlinked Credit Memos =====
+===== How To Process An Unlinked Credit Refund =====
-Warning - The TWBS Credit Card Processing application should only be used for refunding documents set to use the SAP® Business One defined system currency code.
-Note - In order to process Credit Memos that are not linked to A/R Invoices, the option for Process Credits Not Linked to an Invoice  must be selected on the Credit Card Processing configuration screen.
-Click the SAP menu option titled A/R Credit Memo under the Sales - A/R menu to load the appropriate marketing document screen.
+<WRAP center round important>
-Enter the information for the Credit Memo.
+In order to process Credit Memos that are not linked to another document, the checkbox option for **<color #00a2e8>Process Credits Not Linked to an Invoice</color>** must be selected on the **<color #22b14c>Credit Card Configuration</color>** screen.</WRAP>
+  * Click the SAP menu option titled **<color #22b14c>A/R Credit Memo</color>** under the **<color #22b14c>Sales-A/R</color>** menu to load the **<color #22b14c>A/R Credit Memo</color>** screen.
+  * Create a Credit Memo for the customer for which you want to process the refund.
-Click the Add button.
+<WRAP center round info>
+The document total of the Credit Memo will be the amount of the refund transmitted to the gateway.
+</WRAP>
---------------------------------------------------------------------------------
+  * Click the **<color #22b14c>Add and View</color>** button.
-Click the SAP menu option for  Batch Processing under the Banking -> Incoming Payments -> TWBS Credit Card Processing menus to load the Batch Processing screen.
+  * Click the **<color #22b14c>Batch Processing</color>** menu option under the **<color #22b14c>Banking</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>Incoming Payments</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>TWBS Credit Card Processing</color>** menu groups to load the Batch Processing screen.
-Click the Unsettled Authorizations tab.
-Select the Credit Memo to be processed using the checkbox and click the Choose Card button.
+{{ :cc:TWBS_CC_CM_batch_unlink.jpg?nolink&800 |}}
-Select the credit card associated with the Business Partner that you want to use for the authorization. Highlight the row and click the OK button.
+  * The information for the default credit card will be automatically loaded on the line for the Credit Memo. The user has the ability to select the credit memo and then choose another card for the BP on the CC gateway account selected on the credit memo.
-The data for the selected credit card will be populated to the Batch Processing line fields.
+  * Select the Credit Memo line and click the **<color #22b14c>Process</color>** button to transmit the refund request to the gateway.
-Clicking the Process button credits the funds to the card with the payment provider and creates the Incoming Payment for the document.
 {{:app/image44.jpeg?786}}

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