Differences

This shows you the differences between two versions of the page.

--- cc:cc_how_to [2023/07/10 16:38]
dtucker [How To Process A Linked Credit Refund from A/R Down Payment Invoice Charge]
+++ cc:cc_how_to [2023/07/10 16:54] (current)
dtucker [How To Process An Unlinked Credit Refund]
@@ Line 1776: / Line 1776: @@
 ===== How To Process An Unlinked Credit Refund =====
-Warning - The TWBS Credit Card Processing application should only be used for refunding documents set to use the SAP® Business One defined system currency code.
+<WRAP center round important>
+In order to process Credit Memos that are not linked to another document, the checkbox option for **<color #00a2e8>Process Credits Not Linked to an Invoice</color>** must be selected on the **<color #22b14c>Credit Card Configuration</color>** screen.</WRAP>
+  * Click the SAP menu option titled **<color #22b14c>A/R Credit Memo</color>** under the **<color #22b14c>Sales-A/R</color>** menu to load the **<color #22b14c>A/R Credit Memo</color>** screen.
+  * Create a Credit Memo for the customer for which you want to process the refund.
-Note - In order to process Credit Memos that are not linked to A/R Invoices, the option for Process Credits Not Linked to an Invoice  must be selected on the Credit Card Processing configuration screen.
+<WRAP center round info>
+The document total of the Credit Memo will be the amount of the refund transmitted to the gateway.
+</WRAP>
+  * Click the **<color #22b14c>Add and View</color>** button.
-Click the SAP menu option titled A/R Credit Memo under the Sales - A/R menu to load the appropriate marketing document screen.
+  * Click the **<color #22b14c>Batch Processing</color>** menu option under the **<color #22b14c>Banking</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>Incoming Payments</color>** {{:app/image35.jpeg?17x16}} **<color #22b14c>TWBS Credit Card Processing</color>** menu groups to load the Batch Processing screen.
-Enter the information for the Credit Memo.
+{{ :cc:TWBS_CC_CM_batch_unlink.jpg?nolink&800 |}}
-Click the Add button.
+  * The information for the default credit card will be automatically loaded on the line for the Credit Memo. The user has the ability to select the credit memo and then choose another card for the BP on the CC gateway account selected on the credit memo.
+  * Select the Credit Memo line and click the **<color #22b14c>Process</color>** button to transmit the refund request to the gateway.
---------------------------------------------------------------------------------
-Click the SAP menu option for  Batch Processing under the Banking -> Incoming Payments -> TWBS Credit Card Processing menus to load the Batch Processing screen.
-Click the Unsettled Authorizations tab.
-Select the Credit Memo to be processed using the checkbox and click the Choose Card button.
-Select the credit card associated with the Business Partner that you want to use for the authorization. Highlight the row and click the OK button.
-The data for the selected credit card will be populated to the Batch Processing line fields.
-Clicking the Process button credits the funds to the card with the payment provider and creates the Incoming Payment for the document.
 {{:app/image44.jpeg?786}}

Wiki

User Tools

Site Tools

Differences

Page Tools