Table of Contents

KB Item 160

Product

MCM

Product Version (if applicable)

None Defined

Issue

Can`t launch MCM Template

Symptom

StartIndex cannot be less then 0 message

Cause

Wrong version or Adobe Acrobat not installed properly

Resolution Notes

1. Adobe X or better must be installed on the PC

2. Registry will need to be edited. Edit HKEY_LOCAL_MACHINE>Software>Classes>AcroExch.Document>Shell>Open>Command change the executable to read AcroRd32.exe

i.e. “C:\Program Files\Adobe\Reader 11.0\Reader\AcroRd32.exe” “%1”

KB Type

Solution

Item Date

29 May 2013