Table of Contents

KB Item 16

Product

APP

Product Version (if applicable)

None Defined

Issue

The process cannot access the %My Documents%/CrystalWave.LOG because it is being used by another process

Symptom

Get the message when Add On connects to CrystalWave

Cause

Some connection to the My Documents folder was not closed properly

Resolution Notes

Fix at one workstation was to Unmap all mapped drives and make sure the none of the Unmapped drives have a status Disconnected. Make sure all the Disconnected drives are completely Unmapped

KB Type

Solution

Item Date

12 May 2008