Table of Contents

KB Item 18

Product

APP

Product Version (if applicable)

None Defined

Issue

Could load file or assemblies `Microsoft.Office.Interop.Outlook, Version= 11.0.0.0` or one of its dependencies. The system cannot find the specified file

Symptom

The above error on CrystalWave Delivery

Cause

Outlook Primary Interop Assemblies(PIA) is not installed

Resolution Notes

The reason for this error message is that CrystalWave is looking for a component called Outlook Primary Interop Assemblies(PIA). Depending on the version Of Outlook, please download accordingly

Outlook 2003 http://www.microsoft.com/en-us/download/details.aspx?id=20923

Outlook 2007 http://www.microsoft.com/downloads/details.aspx?familyid=59DAEBAA-BED4-4282-A28C-B864D8BFA513&displaylang=en

Office 2010 http://www.microsoft.com/en-us/download/details.aspx?id=3508

Once you downloaded the file, do the following

1) Run the downloaded exe files and extract the setup files to a location on the local drive 2) Then go to the extracted folder, and run the .msi installation file. 3) Restart the workstation 4) Then do a CrystalWave Email Delivery to confirm the problem is fixed

KB Type

Solution

Item Date

05 Aug 2008