Table of Contents

KB Item 276

Product

SAP BUSINESS ONE

Product Version (if applicable)

None Defined

Issue

Unable to cancel incoming payment

Symptom

Voucher has already been cashed

Cause

Credit Card Payment - Setup date ranage not set

Resolution Notes

If you have an incoming payment that was done using credit card and you cannot cancel it. When youattempt you get a message that the voucher has already been cashed.

You will not be able to cancel this incoming payment so a reversle must be done.

For future if you want to set up cancleations of Credit Card incoming payments you will nee to go to Administration>Setup>Banking>Credit Card Payment and select the Payment After Radial Button and the business will need to determine how long they want to set out the available time to cancel a CC incoming payment

KB Type

Solution

Item Date

04 Dec 2015