Table of Contents

KB Item 284

Product

APP

Product Version (if applicable)

None Defined

Issue

APP fails to start

Symptom

Cannot start addon message

Cause

TWBSAPP.EXE is being flagged as a virus

Resolution Notes

Go to the Addons directory in SAP ont the machine and make sure the ThirdwaveAPP.exe file is there. If it is not copy from another machine and paste it.

Restart APP and see if it starts. If it does not check to make sure the TWBSAPP.EXE was not deleted.

If the file was deleted it is being flagged as a virus and local IT will have to repair the issue

KB Type

Solution

Item Date

18 Nov 2016