Table of Contents

KB Item 350

Product

VERSAGO

Product Version (if applicable)

All

Issue

Configuration error during Setup

Symptom

Error message “Cannot reach web service server” is displayed.

Cause

Most likely cause is that the server name in the first configuration step does not include the port number.

Resolution Notes

Enter the hosting server name and port number separated by a colon.  Example: MyServer:8080.  Be sure to use the same port number defined in the installation process.  Do this with SSL connections as well (e.g. MyServer:443).

KB Type

Solution

Item Date

07 Dec 2018