In order to help diagnose Third Wave addon issues, our support team may ask you to attach a copy of your addon log to your ticket. To do so, you will need to know your SAP Extensions folder path. This is in Administration → System Initialization → General Settings in the Path tab. The Extensions folder is set here by the SAP administrator. To get the proper log file, browse to this folder. In this folder, you will see folders named by SAP users (e.g., manager). Click into the user (that has run a test or is experiencing the issue) folder. Then click into the TWBS folder, then the Addon that is reporting the issue. Then search for .Log files. For example, you may want to
- Advanced Productivity Pack- [ExtensionFolder]\manager\TWBS\APP\APP.Log
- Credit Card Processing - [ExtensionFolder]\manager\TWBS\Credit Card\TWBS Credit Card Processing.Log
- Ship Easy - [ExtensionFolder]\manager\TWBS\APP\ShipEasy\ShipEasy.Log
- Charge Back - [ExtensionFolder]\manager\TWBS\APP\CB\CB Log\TWBS ChargeBack.Log
In these examples [manager] is the user to review logs. In your example, if the SAP user that has reported the issue is bsmith, you will retrieve the logs from the bsmith folder.
