Table of Contents

KB Item 94

Product

SHIPEASY

Product Version (if applicable)

None Defined

Issue

UPS Negotiated Rates.

Symptom

UPS Negotiated rates do not come down from UPS.com

Cause

UPS account not authenticated

Resolution Notes

You must add and authenticate your account using Account Summary to view Negotiated Rates in UPS Internet Shipping, Time and Cost Calculator on ups.com, and the UPS Developer Kit - Shipping and Rating APIs.

To authenticate an account:

  Login to ups.com using your My UPS ID and password.
  Select the My UPS tab at the top of the page.
  Select Maintain Your UPS Account from the navigation menu or the tab rollover.
  From there select Authenticate the Account.
 Follow the steps to authenticate the account. To authenticate your account you will need the following information from your most recent UPS invoice: invoice date, amount due, invoice number, and control number.

KB Type

Solution

Item Date

04 Apr 2012