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Table of Contents
Versago Upgrade
Upgrade Preparation
Do not use Microsoft Internet Explorer (IE) for the Versago upgrade process. IE is not longer directly supported for Versago and it may, or may not, work as expected. Download Chrome, Firefox, or any other HTML5-compatible browser and set it as the default on your Versago server.
In some instances we have found that installing Versago can force a server reboot. We believe it may be associated with having Windows Updates pending. Be sure there are no pending Windows Updates to help avoid the reboot during the Versago installation. If there are pending updates, install them first before installing Versago.
If you are using HTTPS Redirect to allow users to simply use the URL (e.g. https://versago.yourdomain.com) to access Versago, you should disable the redirect before beginning the upgrade.
For upgrades to v2.3 from earlier versions, note that the URL for Versago is different. The new URL is http://yourdomain/m.htm#. The previous URL was http://yourdomain/VSGUser/m.htm#. Users that have your Versago site bookmarked may need up update the bookmark to the new URL format.
Versago v2.3 requires that Microsoft .Net Framework v4.7.2 or higher be installed before beginning an upgrade. The application can be downloaded from Microsoft. A restart of the server is required after installation.
Information You Will Need
- The name & password for an active Versago administrative user.
- If your site is using SSL, you will need to know the name given to the SSL certificate used by Versago.
- Your company logo file (if being used on Versago).
Upgrade
- Execute the “setup.exe” file in the upgrade package. This will start the upgrade process.
- Always use the right-click > Run as administrator option to execute the upgrade.
- Click [Next] to continue from the first screen that is presented.
- Review the End User License Agreement (EULA) that is presented.
- Indicate your acceptance by selecting the appropriate option.
- Click [Next] to continue.
- Select the “Do not accept” option if you do not accept the EULA.
- The upgrade will terminate.
- Confirm or change the installation location of the Versago files.
- Click [Next] to continue.
- Confirm the previous installation options
- The website name should be “Versago”. This should not be changed without consultation with Third Wave technical support.
- The “Enable SSL” checkbox should be selected if SSL is being used.
- Confirm the port being used for Versago.
- Information about appropriate ports is found in the Installation page.
If have selected SSL and you have already registered your certificate in IIS, you should select the desired certificate from the drop-down
- Click [Next] to continue.
- Various screens will be displayed as different components are installed. This may take a few minutes.
- The final installation page provides the option start Versago.
- Click [Finish] to complete the initial installation.
- The Versago home page is opened using “localhost.”
- There is a delay of several seconds while the initial configuration completes
- Once the Versago login/password fields are accessible the basic installation is complete.
Depending on your browser, you may receive a message that the “site is not secure.” This generally occurs when you are using https. There should be an option (you may have to look for it) to acknowledge the issue and continue. This most commonly is found with the Chrome and Firefox browsers.
Final Upgrade Steps
- If you are using HTTP Redirect you may need to adjust the redirect information and re-enable it.
- The upgrade process may cause Versago to “lose” the company logo that may have been configured. It will revert to the default Versago logo. Reapply your company logo in the Customization section of the Versago Admin console.
- Reinstall Bizweaver to reset its web service settings. These settings will be lost during a Versago upgrade.
