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--- bw:license_assistance [2023/03/22 17:18]
mfoster [Maintenance or Subscription Expiration]
+++ bw:license_assistance [2025/05/08 13:42] (current)
afernandes [Bizweaver New Licensing Assistance]
@@ Line 1: / Line 1: @@
-=====Bizweaver Licensing Assistance=====
+=====Bizweaver Old Licensing Assistance=====
 The following are explanations for various situations that may arise with regard to the access and use of Bizweaver, the status of the license/maintenance or subscription contract, and the steps you can take to resolve the issue.
@@ Line 38: / Line 38: @@
-====Maintenance or Subscription Expiration====
+====Maintenance Expiration====
 ===When You Open and Use Bizweaver===
@@ Line 103: / Line 103: @@
   - Enter your SAP Business One Installation ID as a valid license key
   - Click Retrieve License
+=====Bizweaver New Licensing Assistance=====
+Bizweaver now supports a subscription license model. This outlines how subscription licenses behave across various states—active, expired, and disconnected—along with corresponding in-app messages.
+====Key Characteristics of Subscription Licensing====
+  - Time-limited license with fixed contract dates.
+  - Includes access to all product updates during the active subscription period.
+  - 14-day grace period begins once the license expires.
+  - Requires periodic online validation with the license server.
+  - If grace period is exceeded or server checks fail, access will be restricted.
+====License Active and Valid====
+No user message is shown. The software functions normally.
+====License Server Unavailable (within 14 day grace period)====
+If Bizweaver is unable to contact the license server, but the grace period is still valid:
+{{:bw2:license-server-unavailable-1.jpg?400|}}
+====License Server Unavailable (after 14 day grace period)====
+If Bizweaver cannot connect to the license server and the grace period has elapsed:
+{{:bw2:license-server-unavailable-2.jpg?400|}}
+====Subscription Expired - Grace Period Active====
+If the subscription contract end date has passed but the user is within the 14-day grace period:
+{{:bw2:subscription_expired_-_grace_period_active.jpg?400|}}
+====Subscription Expired - Grace Period Expired====
+If both the subscription end date and the 14-day grace period have passed:
+{{:bw2:subscription_expired-grace_period_expired.jpg?400|}}

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