Table of Contents
KB Item 18
Product
APP
Product Version (if applicable)
None Defined
Issue
Could load file or assemblies `Microsoft.Office.Interop.Outlook, Version= 11.0.0.0` or one of its dependencies. The system cannot find the specified file
Symptom
The above error on CrystalWave Delivery
Cause
Outlook Primary Interop Assemblies(PIA) is not installed
Resolution Notes
The reason for this error message is that CrystalWave is looking for a component called Outlook Primary Interop Assemblies(PIA). Depending on the version Of Outlook, please download accordingly
Outlook 2003 http://www.microsoft.com/en-us/download/details.aspx?id=20923
Outlook 2007 http://www.microsoft.com/downloads/details.aspx?familyid=59DAEBAA-BED4-4282-A28C-B864D8BFA513&displaylang=en
Office 2010 http://www.microsoft.com/en-us/download/details.aspx?id=3508
Once you downloaded the file, do the following
1) Run the downloaded exe files and extract the setup files to a location on the local drive 2) Then go to the extracted folder, and run the .msi installation file. 3) Restart the workstation 4) Then do a CrystalWave Email Delivery to confirm the problem is fixed
KB Type
Solution
Item Date
05 Aug 2008
