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When I try to cancel an incoming payment I get this message.

“one of the credit vouchers was cashed”

Kal,

If this is a credit card payment, there is an option (Administration | System Initialization | BP tab) to process Credit Card vouchers automatically. This will, in essence, do what Mike indicated and automatically “deposit” the credit card payment based on a set number of days (I believe this part is configured in Admin | Setup | Banking | Credit Card Payments in 2005).

At another client, I was able to work around this issue by updating a table in SQL with the following script. This IS NOT an SAP recommended approach, just what was required to get the job done, therefore use it with caution J running it first in a test database and modifying it to restrict to the one payment you are looking to fix.

Update ocrh set paydate = dateadd(dd,30,Getdate()) where cardvalid > dateadd(m, -3, getdate())

Sincerely,

Steve Ovadia Third Wave Business Systems 475 Market Street Elmwood Park, NJ 07407 Office:(201) 703-2100 x130 Cell: (845) 821-3649 Fax: (208) 441-4321

sovadia@twbs.com http://www.twbs.com

Providing Greater New York with Business Systems that Stimulate Growth and Profitability – SAP Business One and Microsoft Dynamics - Great Plains

From: Kal Ganesan Sent: Tuesday, April 03, 2007 12:24 PM To: Michael J. Neuendorff; Joe Lewis; Steve Ovadia@ Third Wave; Krishnan Viswanathan; Amnon Hadar; Jordan Bergtraum Subject: Unable to cancel an Incoming payment

When I try to cancel an incoming payment I get this message.

“one of the credit vouchers was cashed”

Does anyone know what this means and how to get around it so that I can cancel the incoming payment. The incoming payment was wrongly recorded in a different period and the client wants to reverse it and show the invoices open in that period.

thanks,

Kal Ganesan

Third Wave Business Systems, LLC

475 Market Street

Elmwood Park, NJ 07407

(PH) 201-703-2100 ext 134

(CELL) 732 768 793

Solution

30 Apr 2007