Table of Contents
KB Item 329
Product
ALL
Product Version (if applicable)
Per Product
Issue
Third Wave licensing issue (new process)
Symptom
Message of “Cannot connect to license server” is displayed
Cause
Most common causes are 1) no internet access on application server, 2) firewall blocking port 443, 3) issue with data in license setup.
Resolution Notes
<p>To check communication with the Third Wave license server, use the URL <a href=“https://license.versagocloud.com/api/VersagoData/CheckDatabase”>https://license.versagocloud.com/api/VersagoData/CheckDatabase</a> from a browser on the machine where the application is installed. A message similar to “The requested resource does not support http method GET.” This is fine; it just confirms that a connection has been made.</p><p>If the connection is made successfully, check the value set up for the B1 System ID. It should be a 10-digit number. In the case of Bizweaver, may need to run the installation process again to confirm that an invalid value did not get entered during the initial setup.</p><p>Pass the issue to development if none of these approaches work.</p>
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KB Type
Solution
Item Date
14 Feb 2018
