Table of Contents
KB Item 344
Product
BIZWEAVER
Product Version (if applicable)
All
Issue
Call to Bizweaver via the web service fails
Symptom
A call to the Bizweaver web service using HTTPS has been working (or is being set up initially) and the call fails. The error may be something like “The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel,” or a general message that “the server threw an exception” is displayed.<br />
Cause
A common cause in this situations is that the SSL certificate has expired.<br />
Resolution Notes
Check the expiration date of the SSL certificate in the IIS management tool. Assuming that the certificate has expired: 1) update the registration, 2) get an updated certificate, 3) install the new certificate in IIS, 4) associate the new certificate with the BW Service application. Retest the service call to confirm that is is working as expected.<br />
KB Type
Solution
Item Date
08 Aug 2018
